2. Is the quality the same as a normal dry cleaner?
Answer - Yes! We provide premium quality service and guarantee your satisfaction. If you're not completely satisfied, let us know and we'll clean it again - for FREE!
Answer - Yes! We provide premium quality service and guarantee your satisfaction. If you're not completely satisfied, let us know and we'll clean it again - for FREE!
3. How do I pay for service?
Answer - You may pay for service by credit card, debit card, check or cash and will be invoiced upon services rendered.
Answer - You may pay for service by credit card, debit card, check or cash and will be invoiced upon services rendered.
4. What are my pick-up and delivery days?
Answer - Scheduled pick-up and delivery days are determined by the subdivision that you live in. We will visit every scheduled route customer twice a week, for pick-up and delivery. We will pick-up and deliver on the same visit.
Answer - Scheduled pick-up and delivery days are determined by the subdivision that you live in. We will visit every scheduled route customer twice a week, for pick-up and delivery. We will pick-up and deliver on the same visit.
5. What if there is an issue with service or quality?
Answer - We guarantee all of our work. If for any reason you are unsatisfied with our service, please contact us at (800) 326-0377 or email us at [email protected]. We will take the appropriate action to keep you as our lifetime customer.
Answer - We guarantee all of our work. If for any reason you are unsatisfied with our service, please contact us at (800) 326-0377 or email us at [email protected]. We will take the appropriate action to keep you as our lifetime customer.
6. Is there a contract to sign?
Answer - No! We are confident with the quality and convenience of our service. You will never need to visit another dry cleaning store again!
Answer - No! We are confident with the quality and convenience of our service. You will never need to visit another dry cleaning store again!
7. What if I only want service for one (1) use?
Answer - We have one-time pick-up and delivery options.
Answer - We have one-time pick-up and delivery options.
8. Where do I leave my clothes for pick-up?
Answer - We request you leave your bag on the porch within eyeshot from the road, by your schedule time pick-up. Our drivers only stop at your home if there is a bag out to pick-up or we are returning clean clothes. We can also ring your doorbell for pick-up, if that makes you feel more comfortable. Please notify us of this preference before service begins. If for some reason your bag is accidentally missed, please contact us at 301-292-4813 or email us at [email protected] and they will swing back by and pick up your clothes immediately.
Answer - We request you leave your bag on the porch within eyeshot from the road, by your schedule time pick-up. Our drivers only stop at your home if there is a bag out to pick-up or we are returning clean clothes. We can also ring your doorbell for pick-up, if that makes you feel more comfortable. Please notify us of this preference before service begins. If for some reason your bag is accidentally missed, please contact us at 301-292-4813 or email us at [email protected] and they will swing back by and pick up your clothes immediately.
9. What if my garment bag is not out in time?
Answer - We will be there on the next scheduled day for pick-up and you may include it then. If you need us to return sooner, please Contact Us. Our #1 goal at Clifton Cleaners is to provide the best possible customer service, satisfaction guaranteed!
Answer - We will be there on the next scheduled day for pick-up and you may include it then. If you need us to return sooner, please Contact Us. Our #1 goal at Clifton Cleaners is to provide the best possible customer service, satisfaction guaranteed!
10. Where will my clothes be delivered?
Answer - Most people choose to have their clothes hung on the front door, but we will hang your clothing wherever you choose to hang the provided hook. We do recommend that you choose a covered location (front porch, back porch, shed, garage door, or side door).
Answer - Most people choose to have their clothes hung on the front door, but we will hang your clothing wherever you choose to hang the provided hook. We do recommend that you choose a covered location (front porch, back porch, shed, garage door, or side door).
11. When will my clothes be delivered?
Answer - You get to choose your delivery time is between the hours of 8:00 am–6:00 pm. Your clothing will be delivered on the following scheduled pick-up/delivery day for your route.
Answer - You get to choose your delivery time is between the hours of 8:00 am–6:00 pm. Your clothing will be delivered on the following scheduled pick-up/delivery day for your route.
12. Does anyone need to be home for pick-up or delivery?
Answer - No! However, upon delivery your route driver can ring your doorbell or knock on your door to let anyone who is home know that your dry cleaning has arrived. If you would like this preference, please let us know when you Start Service.
Answer - No! However, upon delivery your route driver can ring your doorbell or knock on your door to let anyone who is home know that your dry cleaning has arrived. If you would like this preference, please let us know when you Start Service.
13. Am I required to have items available for pick-up on every schedule day?
Answer - No! If you do not have a bag out for pick-up, we will deliver the clean clothes and continue on our way. If you want to discontinue use temporarily for vacation or any other reason, advance notification would be greatly appreciated.
Answer - No! If you do not have a bag out for pick-up, we will deliver the clean clothes and continue on our way. If you want to discontinue use temporarily for vacation or any other reason, advance notification would be greatly appreciated.
14. How do you protect my clothes?
Answer - Your clothes are hung in a covered environment and protected by two bags. Unlike other delivery dry cleaning companies that use only plastic to cover your clothes, we use both the plastic bag commonly used by professional dry cleaners, and a convert-a-bag overtop.
Answer - Your clothes are hung in a covered environment and protected by two bags. Unlike other delivery dry cleaning companies that use only plastic to cover your clothes, we use both the plastic bag commonly used by professional dry cleaners, and a convert-a-bag overtop.
15. How many bags will I receive?
Answer - You will receive 1 or 2 bags: depending on your frequency of use.
Answer - You will receive 1 or 2 bags: depending on your frequency of use.
16. What if I lose a bag?
Answer - We will supply another bag free of charge.
Answer - We will supply another bag free of charge.
17. What about damaged items?
Answer - If for any reason your clothes are damaged while in our possession, we will fix the damage or credit you the value of the article on a pro-rated basis. (Please keep in mind that over time fabric and stitching deteriorates and can weaken). We will inspect all clothing before cleaning, and contact you immediately if there is an issue.
Answer - If for any reason your clothes are damaged while in our possession, we will fix the damage or credit you the value of the article on a pro-rated basis. (Please keep in mind that over time fabric and stitching deteriorates and can weaken). We will inspect all clothing before cleaning, and contact you immediately if there is an issue.
18. Are there any additional charges?
Answer - There are never additional delivery charges for our scheduled routes. For emergency service, appropriate charges may apply. Specialty items and fabrics may require an additional charge. All charges will be disclosed before service is performed.
Answer - There are never additional delivery charges for our scheduled routes. For emergency service, appropriate charges may apply. Specialty items and fabrics may require an additional charge. All charges will be disclosed before service is performed.
19. What about specialty items and fine fabrics?
Answer - There may be additional charges for these items. All charges will be disclosed before service is performed.
Answer - There may be additional charges for these items. All charges will be disclosed before service is performed.
20. Does Clifton Cleaners perform alterations?
Answer - Yes! Just indicate what you will need done.
Answer - Yes! Just indicate what you will need done.